The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

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What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Parker Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well. Parker Subaru is a company committed to continuously improving its service to our customers, our employees and our community!

Pet Adoption Day/5 shelters, Canines vs Cancer, Kootenai Animal Shelter

P.A.S.S./Perfect attendance spells success., Car Raffle/High schools, Learning with Lucky/Reading

CDA Marathon, CDA Crossing, Camp Journey, Ride to Defeat ALS, Long Bridge Swim, Chafe150 Gran Fondo

Coeur D Fondo/Local Bike Event, Casting for Recovery/Cancer Benefit, Parker Subaru, Food Pantry

Did Parker Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Parker Subaru

Subaru and Parker Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Big Checks - Lexi E

Who doesn't love getting a big check?? Parker Subaru presented both the Kootenai Humane Society and Children’s Village with their individual donations from the Subaru Share the Love event this year. For every new Subaru vehicle purchased from last November through early January, Subaru agreed to donate $300 to one of these two local charities. Please follow both Kootenai Humane Society and Children's Village, Inc. to stay up to date on all of the amazing things they do. We absolutely love this community and the people and organizations that make it up!

Parker Subaru
Big Checks

GRATEFUL - K H

First of all, I would like to say this letter was difficult to write but not because the heartfelt nature of doing something for our community like building beds for kids that don't have one. The fact is over the years we have done many things for our community and families in need around the holidays. The part that makes this difficult is from our owners and their true definition they don't seek appreciation or admiration, in fact I would say they prefer to keep it a secret. For many years Mrs. Parker would work with our local schools to find families in need. One family would be assigned to each department at the dealership. As a department manager I would contact the family not telling them where I was from only that we had been given their information through the school and would like to help out at Christmas. I would always tell the family to make a list of needs but also gifts for the children, that was the fun part. I always remember the first year a single mother with three kids living in a two-bedroom apartment. I was excited to go buy some toys. When I called the mother after a couple days to ask for her list, she only asked for one thing..a bed. She had been sharing her bed with the youngest child and the other two slept on blankets on the floor. Suddenly feeling ashamed that all I was thinking about was toys. I realized how good my own children have it and they never have known the feeling of not having a bed to sleep in. Many years later driving to work one morning a radio broadcast came on talking about (SHP) Sleep in Heavenly Peace. A group of volunteers dedicated to building and assembling and delivering beds to children who don't have one. One of their motto's No kid sleeps on the floor in our town. I remembered that family from years ago and knew Parker Subaru had to get involved somehow. We reached out to the local chapter of SHP and they told us how we could sponsor a bed build. We did exactly that! Not only did employees donate money but also on the day of the build employees and their families flooded the building ready to work and build beds. What a success. The following week we helped deliver the beds. We believe all children deserve a safe and comfortable place to lay their heads. This is a basic need for proper physical, emotional and mental support that a child needs. We are now in our second year and another 50 beds for kids. I hope someday we can look back and say we built 1000. Thank you, SHP for all your efforts and your passionate belief in the mission of getting kids off the floor. Sincerely, Jared Kelly

GRATEFUL

Sleep In Heavenly Peace - Lexi E

All children deserve a safe, comfortable place to lay their heads. In Idaho and across the US, too many boys and girls go without a bed—or even a pillow—to sleep on. These children end up sleeping on couches, blankets, and even floors. This can affect their happiness and health. That’s where Sleep in Heavenly Peace comes in. They are a group of volunteers dedicated to building, assembling and delivering top-notch bunk beds to children and families in need. SHP fully believes that a bed is a basic need for the proper physical, emotional, and mental support that a child needs. When it was brought to their attention that the need for beds went far beyond our own neighborhoods, they stepped up and took initiative. They're a national organization answering the call to a national problem. If a child needs a bed, they want to make sure they get one. No kid sleeps on the floor in our town! This was the second year Parker Automotive donated and helped build beds for kids in need. It was an absolute honor to help this incredible organization better our community. Please consider donating or helping if you can: https://www.shpbeds.org/

Parker Subaru
Sleep In Heavenly Peace

Above and Beyond Expectaions - Lexi E

"My 2017 Legacy sedan needed Starlink updates before a January deadline. I was able to leave my car at Parker to have that done. They provided me with an excellent loaner car, as they needed my car overnight and I live in Sandpoint. Then the heavy snow arrived. I couldn't get out of my driveway, let alone drive the loaner car back to Parker and pick up my car. Parker Subaru had one of their exceptional employees drive my car to my home in Sandpoint and take the loaner back. Remember, I couldn't get out of my driveway? The Parker employee shoveled my driveway, AND SIDEWALK, put my car back where it belongs and return the loaner. Best customer service ever!"

Parker Subaru
Above and Beyond Expectaions

Being an Active Part in Our Community - Lexi E

As a local business, we are all for helping our community. Subaru USA operates many initiatives throughout the year, all based around the 5 pillars of the Subaru Love Promise. One of those pillars is Subaru Loves to Help. We at Parker Subaru recently adopted a local highway and bagged up loads of trash that accumulated within just a one mile stretch along the road. Thank you to the Idaho Department of Transportation for making sure we were safe and prepared with supplies. We were also able to donate 150 blankets to Safe Passage - a local non-profit organization committed to helping survivors of domestic and sexual violence (including children). They offer shelter, counseling, court advocacy, and more. The winter months can be brutal and cold, so blankets are always needed. With the help of Subaru, less women and children will be in need of a warm blanket this season.

Parker Subaru
Being an Active Part in Our Community

Peanut - the size of a peanut - Vicky N

Tiny, tiny Peanut was transferred to Kootenai Humane Society from a high-kill shelter in Texas. So afraid and wondering what happened to his world, he quivered every time someone looked at him. Peanut was so small that he was placed in a black wired kennel and stayed in staff offices over night. During the day, he was able to 'hang out' in staff offices to help him relax and be around people. He did need medical treatment for one week before being ready for adoption. Knowing he would need a quiet family and someone with a lot of patience, a wonderful woman heard of Peanut and wanted to meet him. The first day he was ready to meet the public was on October 17. She showed up with her daughter to the Parker Subaru Adoption event and a match was made! Peanut was handed to the lady and they both made a connection. He was home.

Kootenai Humane Society
Peanut - the size of a peanut

Kind Actions Saves a Life - Lexi E

Two of our lot attendants went to a elderly customer's house to get her car for its scheduled service appointment. They had arranged previously to pick it up because she lives by herself and was unable to bring it in, and she told our service receptionist to have them come to the back door and knock because she wouldn't hear them otherwise. The two young men went to the house, knocked on the front door, and left because they received no answer. Back at the dealership, they spoke with our service receptionist who reminded them of the request to go to the back door. They returned to the residence, went around back and knocked, but still no answer. Then they heard a woman calling from inside. Through the window, they were able to determine that she had fallen and needed paramedics. They called, and the woman was taken to the hospital. She had fallen the previous day and broken her hip, so she had been in that situation for a very long time. She has since recovered and thanked our team for being there when they were with a kind thank-you card. We are extremely proud of Trevor and Carson for their bravery that day. Sometimes life places you in the right place at the very right time.

Parker Subaru
Kind Actions Saves a Life

Subaru Share the Love - Lexi E

It’s a beautiful day to hand out some big checks! Parker Subaru presented both the Kootenai Humane Society and Children’s Village with their individual donations from the Subaru Share the Love event this year. For every new Subaru vehicle purchased from last November through early January, Subaru agreed to donate $300 to one of these two local charities. Please follow both Kootenai Humane Society and Children's Village, Inc. to stay up to date on all of the amazing things they do. We absolutely love this community and the people and organizations that make it up!

Parker Subaru
Subaru Share the Love

Customer Reviews - Going the Extra Mile - Lexi E

"I just brought home my 2021 Outback Touring XT. This is my third Subaru and by far my best car buying experience ever. My salesman Tommy Pfau was fantastic! He made me feel like a friend and made everything smooth and seamless. I drove from Cheney, WA and it was worth every mile. Thank you Tommy and Parker Subaru for the wonderful customer service. If you're looking for a great experience buying a car I highly recommend Tommy and Parker Subaru!" "I’ll start this off with the info that I have been looking for a car for about 6 months. I’m picky and on a budget, probably a salesman’s worst nightmare! But no matter how many times I came down to Parker to check out a car, get numbers, not end up getting it and just not quite finding “the one”, Dustin worked hard to keep looking for a vehicle to fit what I needed for my family. He never gave up and threw in the towel and I’m forever thankful. We finally found the perfect car and he worked so hard to make sure I could get into it. He was so honest and professional the entire time and really went above and beyond even after the purchase was done. Everything was all set up in my new car and it was so quick and easy. Then made sure I could find all the gadgets and helped set up the Bluetooth and everything. Just such a wonderful experience thanks to Dustin. Thank you again for helping us find a car for our family!" "We absolutely LOVE Parker Subaru! Danny Garrigan sold us a car several years ago and it was such a great experience then, that we requested him again tonight when we went in. We were in the market for a car for my son. Let me just say I HATE buying cars. And when it comes to my son I’m unwilling to compromise on trust or reliability. I knew that with Danny, both would be in good hands. We went in to test drive a car and with Danny’s help we were able to make the purchase. Danny was professional and very easy to work with. Thank you Parker Subaru and thank you Danny! The experience was painless and easy." "This was my first experience buying a pre-owned vehicle from a dealership and I cannot say enough great things!! Sales associate Drew H made our experience fun, easy, and enjoyable the whole time. Once we were passed along to finance, Drew H (different Drew H) worked out a deal while we went home and kept me updated the entire time. He helped get me my desired rate and payment, even though it took some extra work. At signing, we were helped out by Greg who had all of the paperwork ready and explained everything super clearly. This was a quick and easy experience. At all times we felt welcomed, comfortable and were met with kindness and respect. We weren’t pushed into buying anything we weren’t interested in and all of the employees who helped us were open and honest the entire time. I recommend Parker Subaru 100% and am so so pleased with everything about my experience." "Wish I would’ve come to this dealership when I traded in my Nissan when I moved up from CA 3 years ago. Joey and the team were all great. 97% of my communications were with Joey and were done via phone and text. Joey was always available to answer questions and educate me where needed. Even on his day off. When I finally got into the dealership financing and paperwork was already pre-filled and ready to go. Everyone smiled and greeted me. Super super professional and warm experience and will recommend the dealership to everyone I come across who is looking to buy / trade. I even got to see some pics of Joey’s dog. Which was a huge plus as I have 4 rescues of my own. I sincerely appreciate the time and effort this team put in. Thanks." "Absolutely excellent service! Answered all questions, whether they were related to the purchase or not, and did so professionally and with a smile. The plans they offer in addition to the lease of the car are extremely affordable for the services provided, and are very in-depth in what they provide. Large selection, in multiple options per vehicle, and great quality vehicles in general, including their used vehicles. My family has purchased multiple Subarus from here over the span of a decade and a half, and every one they have bought have been great quality, with excellent service. Now that we purchased one ourselves, I can say with certainty that this has been one of the best experiences I have ever gone through purchasing a vehicle. HIGHLY recommend!"

Parker Subaru
Customer Reviews - Going the Extra Mile

Christmas Dinner Drive - Lexi E

The need for food never ends, especially during the holidays. This year, Parker Subaru bought supplies from Super 1 Foods, and the staff assembled and filled 120 boxes with everything needed for a Christmas dinner. That evening, families drove through the service drive and were welcomed with smiles, music, and a cheerful "Merry Christmas" as staff loaded a boxed dinner into their cars. For the families who were not able to get to the dealership, a handful of Subaru staff made home deliveries to make sure the meals got to where they were needed. The remaining boxes were taken to UGM and Real Life Ministries. We look forward to hopefully helping and feeding even more families next year!

Christmas Dinner Drive